Methods of Payment

We accept payment by Sterling and all major credit/debit cards – but not American Express.

Deposits – All reservations must be confirmed with the payment of a deposit.

Bed & Breakfast only – a non-returnable deposit equal to the cost of the 1st nights stay is required on booking.

Car ferry + bed & breakfast – a non-returnable deposit  in the sum of £50.00 per person is required on booking.

Cancellation or Curtailment

Cancellation charges are payable on the date a cancelled stay was due to start and are calculated as follows:

Cancellation charge as a percentage of total booking cost:

56 days or more: deposit only

21-56 days: 35%

7-20 days: 50%

1-6 days: 75%

No show or date of arrival: 100%

We strongly recommend that you take out holiday insurance cover, in the event of cancellation through death, illness, redundancy etc. for you or members of your family.

Special Offers - 2014

Free Car Ferry Offer

Free car ferry (or motorbike) available with Red Funnel or Wightlink for bed & breakfast stays of three nights or more, based on two adults sharing a double or twin room.


Available between 14th March – 3rd April 2014 and 22nd April – 1st May 2014 when bookings are made directly with us, either by phone quoting ‘Free car’ or when booking through our own website and entering ‘FREECAR’ into the promotion code field.

We will require your chosen route, times of travel in each direction and your car registration number at time of booking


This offer is not available when booking through booking agents, such as, Late Rooms etc. and is only available at the time of booking.

The Havelock, 2 Queens Road, Shanklin, Isle of Wight, PO37 6AN    01983 862747

Proprietors: David & Ann Bunney

Accessibility Statement    Terms & Conditions