Terms & Conditions


Deposits


All reservations must be confirmed with the payment of a deposit.


Bed & Breakfast only – a non-returnable deposit equal to the cost of one night’s stay is required on booking.


Car ferry + Bed & Breakfast – a non-returnable deposit of £50.00 is required at the time of booking.


Deposits are non refundable.


Cancellation


Notice of cancellation must be received in writing.


We do this because the law states: When accommodation has been booked and letters of acceptance exchanged, both the client and ‘The Havelock’ have entered a legally binding contract. In the event of cancellation both parties should endeavour to re-let the accommodation, should they not succeed the person making the reservation is legally liable to pay up to 75% of the total room rate for the period we are unable to re-let. Cancellation within 24 hours of the holiday, 100% will be charged. All deposits are non returnable. No allowances will be made for meals not taken, for late arrivals or early departures. Guests are advised to insure.


For a 1 night stay, full payment is taken on booking and is non-refundable.


For stay of 2 nights and above – the 1st nights stay is payable as a deposit and is non-refundable, thereafter a cancellation charge is applied as a percentage of total booking cost:


    56 days or more deposit only

    21 - 56 days  35%

    7 - 20 days   50%

    1-6 days   75%

    No show or date of arrival 100%

 

We strongly recommend that you take out holiday insurance cover, in the event of cancellation through death, illness, redundancy etc, for you or members of your family.


Car Ferry Cancellation


No charge will be made for car ferry bookings cancelled at least 7 days prior to the date of departure.


Bookings cancelled on the day of departure or within 7 days of departure on peak dates (as listed below) 100% of the total booking cost will be charged.


27th July, 3rd, 10th, 17th, 24th , 31st August , 5th, 9th September 2013.


For all bookings cancelled within 1-7 days of departure for all other dates in 2013 a cancellation fee of £20.00 will be applied.



Car Parking

Visitors using The Havelock’s private car park, do so at their own risk.


Lost Property

The proprietors cannot be held responsible for any property lost in ‘The Havelock’, unless handed over at reception and a receipt obtained.


A £5 charge plus post and packaging costs, payable in advance, will be made to return lost property. Any items not requested back within 2 weeks of departure will automatically be given to charity or destroyed.


Consumption of Food

Only food cooked and provided on the premises can be consumed within, unless prior agreement given by management. Hot food cannot be taken into the bedrooms.


Damage to Hotel Property

Guests causing damage to the building, fixtures or fittings will be charged for their replacement or repair. The person paying for the booking will be deemed liable if the guest themselves is unable to pay.


 

No Smoking Policy

All areas within the building are strictly designated as non-smoking. The Havelock does allow smoking on the front terrace, but please use ashtrays provided. Anyone who smokes in his or her room will be liable for a £20 cleaning charge. If an individual persists in smoking, they will be asked to settle their bill, including the cleaning charge and unfortunately be asked to vacate the premises immediately.

The Havelock, 2 Queens Road, Shanklin, Isle of Wight, PO37 6AN    01983 862747    info@havelockshanklin.co.uk    www.havelockshanklin.co.uk

Proprietors: David & Ann Bunney

Accessibility Statement    Terms & Conditions